Setup guides, credits and your account, and answers to common questions. Still stuck? Contact us or call +1 (469) 345-1412.
Five minutes in the driveway and you're set.
The basics need no account. Drivehelp Packs add the AI, voice, places and directions features. Sizes and details are on Drivehelp Packs.
Credits pay for the voice co-pilot, photo reading, trip planning, "Take me somewhere", natural voices and transcription, and Google places, search and directions. A quick voice question uses a fraction of a credit; longer chats, photo reading and live directions use more. See packs →
No. Credits never expire, and there's no subscription. Packs are one-time purchases through Apple.
Only for credits. Sign in with Apple or Google to buy packs and use the features they power. Speed alerts, HUD, the fuel gauge, trips, drowsiness and break reminders, cars, service, routines, saved places and community reports work without one.
On the old phone, open Settings → Move to a new phone → Export and save or send the .drivehelpbackup file to yourself (Files, iCloud Drive, AirDrop or Mail). On the new phone, use Import, then sign in with the same account to get your credits back. We don't move your data for you, because we never have it. The file holds your driving history, so keep it safe.
Make sure you're signed in with the account you bought them on, then open Settings → Drivehelp Packs and tap Restore / check my purchases. Still missing? Call us at +1 (469) 345-1412 with your account code from Settings → Drivehelp Packs ready.
Open Settings → Account → Delete my account. This deletes your account and its credits, and revokes Sign in with Apple for Drivehelp. Your trips and places on the phone aren't affected. You can also ask us to delete it.
Purchases are made through Apple, so refunds go through Apple at reportaproblem.apple.com. If Apple refunds a purchase, those credits are removed.
Your request, a photo if you use photo reading, and the app data needed to answer, such as speed, fuel or approximate location. It goes through our server to Anthropic, OpenAI or Google, and our server keeps only billing records, never the content. See the Privacy Policy.
Keys are no longer needed: these features now use Drivehelp Packs. You can delete old keys in your provider's console. More.
Call Big-Me Softwares Customer Service, and have your account code from Settings → Drivehelp Packs ready.
📞 +1 (469) 345-1412Or email abovealltheselove@gmail.com
Community features are optional and off until you turn them on. Your places and routines stay on your iPhone.
Turn on Share and see road reports in Settings → Community. Then report police, a hazard, a crash or a traffic jam by tap, or just say it: "there's police here." Drivers nearby get a heads-up.
A report lasts 45 minutes. Drivers passing it are asked "Is it still there?". A "yes" keeps it up another 45 minutes, and two "not there" answers take it down. Community reports can be wrong, so always go by what you see. See the Privacy Policy for exactly what's sent and how long it's kept.
Open Settings → Community and switch off road reports, Talk with drivers nearby and Share anonymous speeds. Drivehelp stops sending right away, and what was already sent expires and is deleted from our server automatically. All three are off unless you turned them on.
In Settings → Community, swipe a Talk message to Report or Block it. A message is hidden after 2 reports, and a sender with 3 hidden messages in a week is paused for 24 hours. Profanity, slurs, links and phone numbers are rejected automatically. You can also email us at abovealltheselove@gmail.com.
Tell Drivehelp something like "every weekday at 8:30 I go to work", or add one in Settings → Routines. At that time, Drivehelp asks if you're heading there and starts directions. Holidays are skipped. Routines are stored only on your iPhone.
Open a saved place and share it. Drivehelp makes a .drivehelpplace file with the name, address, notes, photos, voice memo and your first name, and you send it with Messages, Mail, AirDrop or any app in the share sheet. It goes straight to the person you choose, not through us. They open it and tap Add to my places.
An optional feature for developers. Connect your own HTTPS service with your own token, and the co-pilot can use it for you, for example to order food. The co-pilot's part uses credits, connector calls go straight from your phone to your service, and you approve any change. See the developer guide.
Quick fixes for the most common issues.
GPS speed needs a clear view of the sky. It can lag or drop out in tunnels, parking garages and dense downtowns. Give it a few seconds outdoors. Your car's speedometer always takes precedence.
Make sure Location is allowed (Settings → Drivehelp → Location), that you started Drivehelp before switching apps, and that the volume is up and the mute button in Drivehelp isn't on.
The 95 and 100 mph license warnings are built in on purpose. The mute button silences your own limit alerts only.
It needs Location set to Always, Motion & Fitness allowed, and notifications on for Drivehelp. If you're riding along, tap I'm a passenger.
It needs an iPhone with Face ID, camera permission, and the phone mounted so the front camera can see your face. It can't run in HUD mode, when the phone lies flat. It's a backup, never a reason to keep driving tired.
Range is an estimate. Check your car's tank size and MPG, then update your fuel level from the Fuel screen. Updating at each fill-up keeps it close.
Station details come from map data and can be out of date. Always confirm before relying on a station, especially when fuel is low.
Check that you're signed in and have credits left in Settings → Drivehelp Packs, and that you have an internet connection. If you bought credits and they're missing, see above.
Change the mirror direction in Settings. If the whole screen is upside down, use Settings → Screen → Flip screen 180°.
Yes. Choose mph or km/h in Settings.
Not automatically. Your trips, cars, fuel log, places and routines stay on your iPhone with no iCloud sync, and deleting the app deletes them. To keep them, export a backup with Settings → Move to a new phone (how).
Emma is the voice of Drivehelp's alerts, pre-recorded with the open-source Kokoro text-to-speech model and bundled in the app, so alerts work offline.